In order for SUNBOUND to offer the best quality tour service, we require staff assistance for all exclusive and nonexclusive tours booked. For all tours exclusive activities that are booked in advance, staff is included in the cost of the activity which includes signage, meet and greet, dispatch and/or accompany guests when necessary and confirming the advancement of tours booked.

Tour Times:
For tour times, guests should be instructed to meet outside the front entrance of the appropriate tower approximately 15 minutes before the tour start time so that SUNBOUND staff can meet guests and escort them to the appropriate tour launch location. If group is split in more than one tower, we strongly recommend departing from one location. If departing from more than one tower, additional staff charges will apply.

Tour Operator Weather and Cancellation Policies:
All tours are subject to the individual weather policies of the tour operator. The tours are refundable only if the operator cancels the tour. In the event the tour operator cancels their services due to an event of force majeure (e.g., storms, weather, strikes, acts of God or similar events beyond the parties’ control), no cancellation fees will be owed and SUNBOUND will return all monies, less 20% SUNBOUND Booking Fee. On a non-exclusive tour basis the tour vendor has the ability to move guests to another tour time if they don’t have enough people at the pre-arranged tour time. If this happens, money is not refundable because the tour vendor is not canceling the tour, just moving the time. Please be aware of this if you have a tight schedule.

*NOTE: Cancellation policies are subject to change. Any cancellation policy offered by a vendor supersedes our

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